Shipping Policy

Last updated: September 22, 2026

Shipping area and cost

RefriLynx currently ships to eligible addresses within the United States. Standard U.S. shipping is free unless a different charge is clearly shown at checkout. We do not ship to P.O. boxes, APO/FPO addresses or destinations that a carrier cannot legally service for the ordered product.

Processing time

Orders are normally processed within 1 business day after payment, address and any required purchaser information are verified. Orders placed on weekends or holidays begin processing on the next business day. High order volume or additional verification may require more time.

Estimated delivery

Estimated delivery is generally 3–5 business days after shipment. Weekends, holidays, severe weather, carrier restrictions, remote destinations and regulated-material handling requirements may affect timing. Delivery dates are estimates unless expressly guaranteed at checkout.

Order verification

We may request information needed to verify payment, delivery eligibility or purchaser qualifications. An order may be held or canceled if required information is not provided or the transaction cannot be completed lawfully.

Tracking information

When tracking is available, it is sent to the email address used at checkout. Carrier scans may take time to appear after a label is created. Customers are responsible for monitoring tracking and ensuring someone can safely receive the shipment when necessary.

Address accuracy and changes

Enter a complete, accurate delivery address at checkout. Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or shipment begins. Additional carrier or return costs caused by an incorrect or incomplete address may be deducted where permitted by law.

Shipping delays

If we cannot ship within the stated time, we will provide an update and, when required, an opportunity to accept the delay or cancel for a refund. RefriLynx is not responsible for carrier delays outside our reasonable control, but our support team will help review available tracking information.

Lost or missing packages

If tracking shows no movement for an unusual period, or a package is marked delivered but cannot be located, check the delivery area and contact the carrier first. Then email support@refrilynx.com with your order and tracking numbers. We will assist with the carrier review, but replacement or refund eligibility depends on the investigation and applicable law.

Damaged or leaking shipments

Inspect the shipment promptly. If a cylinder or package appears damaged or leaking, do not connect, use or return it. Keep people away from the package, follow the carrier's safety instructions and contact us promptly with photos of the cylinder, packaging and shipping label.

Refused and undeliverable orders

Orders refused without authorization or returned as undeliverable may be subject to lawful carrier, handling and return costs. Any refund is determined after the product is safely returned and inspected under our Return & Refund Policy.