Last updated: September 22, 2026
Refrigerant cylinders are regulated materials. Never mail or ship a cylinder back without written authorization and approved return instructions from RefriLynx.
14-day return request window
You may request a return within 14 days after delivery. Email support@refrilynx.com with your order number, reason for the request and clear photos when relevant. A return is not approved until RefriLynx provides written authorization and shipping instructions.
Return eligibility
To qualify for consideration, the product must be:
- Unused, unopened and factory-sealed.
- Undamaged and in its original packaging.
- Stored and handled according to the cylinder label and safety requirements.
- Accompanied by valid proof of purchase from RefriLynx.
- Safe and lawful to transport using the method we authorize.
Non-returnable products
We cannot accept cylinders that have been opened, connected, punctured, partially used, discharged, altered, refilled, improperly stored, damaged after delivery or found to be leaking. Products that cannot be transported safely or lawfully are also ineligible. Returns sent without authorization may be refused.
Damaged, defective or incorrect orders
Inspect the shipment promptly. If an item arrives damaged, appears defective or does not match your order, contact us as soon as possible. Include your order number, checkout email address, a description of the issue and clear photos of the cylinder, valve, packaging and shipping label.
Do not connect, use, discard or return the product until we provide instructions. After review, we may arrange an approved return, replacement or refund as appropriate.
Return shipping
For an approved return not caused by our error or qualifying transit damage, the customer is responsible for authorized return-shipping costs. Original shipping charges, if any, are non-refundable except where required by law or where RefriLynx confirms an error.
Inspection and refunds
Approved returns are inspected after receipt. If the return meets this policy, the refund is issued to the original payment method. We will notify you when the review is complete. Your bank or payment provider may require additional processing time before the credit appears.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee a change or cancellation after processing, packaging or shipment has started. If we cannot fulfill an order, the amount paid for the unshipped merchandise will be refunded.
Refused or undeliverable shipments
Orders refused without authorization or returned because of an incorrect or incomplete address may be subject to lawful carrier, handling and return costs. Refund eligibility is determined after the product is safely returned and inspected.
Contact our support team.
Include your order number so we can assist you faster.